Following are the costs of data recovery procedures for different storage media and the type of damage.
Each case is different and it is necessary to analyze the device in order to estimate the possibility of recovery data as well as the valuation of procedure.
We make every effort to maintain price given below, however, in extreme situations these costs may change.

Analysis in the normal mode is free of charge in the case of ordering the HEX company to recover data or the lack of the possibility of their recovery.
In the event of cancellation of the order after receiving a positive diagnosis result and the files list the cost of the analysis is 49 EUR.

All prices include tax.

We support payments by card / bank transfer / cash / international and we issue VAT invoices.


Regulations

Hard drives without physical malfunction

Prices include disks of the size to 2 TB. For more information on faster handling and media greater than 2TB, you can see here.
This category includes internal and external hard drives in 2.5 "and 3.5" cases, including SSHD.

  • Logical damage
    Level I
    89
    • Deletion of files or folders, data loss
    • Format disk without overwriting the data
    • Hard drive who can't mount on the system
    • Corruption of the file system or partition table
  • Logical damage
    Level II
    129
    • Reinstalling the operating system
    • Severe damage to the file system and partition table
    • Encryption
    • Recover RAW files not supported by commercial software
  • Logical damage
    Level III
    from 130
    • Virtual machine data recovery
    • Rare file systems like UNIX and DVR
    • Dynamic disks
    • Data recovery after defragmentation
    • Complex cases that require custom scripting and programming
    • These cases are always valued after analysis

Physically damaged hard drives

Prices include disks of the size to 2 TB. For more information on faster handling and media greater than 2TB, you can see here.
This category includes internal and external hard drives in 2.5 "and 3.5" cases, including SSHD.

  • Physical damage
    Level I
    169
    • Hard disks with a lot of bad sectors

    • Hard drives require PCB repair or replacement

    • Stuck heads assembly on the magnetic surface, who remain functional after unlocking

    • The most common issue of service software
  • Physical damage
    Level II
    389
    • Partial or complete damage of the head assembly
    • Hard drives requiring advanced repair service area
    • Hard drives requiring remaining internal repairs or fixing multiple defects at once
  • Physical damage
    Level III
    from 689
    • High-density hard drives (especially Seagate) with low chances of successful data recovery
    • Severe internal contamination caused by mechanical damage or by person and third companies
    • Orders that require constant supervision by a technician

SSD data recovery

We support drives in formats such as SATA, mSATA, M.2, U.2, NVMe, PCIe and standards supported by Apple computers.

  • Logial damage
    Device without physical malfunction
    89
    • Deletion of files or folders, data loss
    • Format disk without overwriting the data
    • Corruption of the file system or partition table
    • TRIM disabled
  • Software hardware failure
    Technological mode
    409
    • Firmware corruption
    • Translator errors
    • Typical egradation of NAND cells
    • Commercial supported drive manufacturers and models
  • Hardware damage
    Reading directly from memory modules and the In-House method
    from 609
    • Physical damage controller
    • PCB damage making it impossible to repair
    • Severe degradation of NAND cells
    • Manufacturers and models of devices without commercial support

Data recovery from Flash memory

In the case of hardware failures that require reading directly from the memory chip the prices include media up to 16GB size. Information on additional costs depending on the capacity of the device can be found here.

  • Logical damage
    Software solution
    69
    • Accidentally deleting content or formatting the device
    • File system corruption due to unsafe disconnection
    • Low number of degraded memory cells causing failure
    • Light physical damage such as a broken USB connector
  • Chip Off
    Devices based on soldered memory chips
    from 159
    • Flash memories with damaged controller firmware or damaged PCB impossible to repair
    • Cost of recovery depends on the capacity of the device
  • Monolith
    Devices based on closed printed circuits
    from 199
    • Media undetectable by operating systems
    • Device identified with wrong capacity
    • Cost of recovery depends on the capacity of the device

RAID data recovery

All data recovery orders from the arrays are treated as priority cases by default.

  • IDE and SATA device
    Price for one drive
    109 € / pcs
    • Price is based on the number of drives, including failed and even
    • HotSpare drives are not included in the price of service
  • SCSI and SAS device
    Price for one drive
    129 € / pcs
    • Price is based on the number of drives, including failed and even
    • HotSpare drives are not included in the price of service
  • Advanced RAID arrays
    Recovery costs depend on the complexity of the arrays
    from 199
    • Advanced RAID formats such as RAID 6, 60, etc.
    • Extensive multi-disk arrays (above eight disks)
    • Custom RAID types used in SAN devices or other non typical system

Additional information

  • Encryption SA
    Drives with blocked service access
    (Service Area)
    + 49
    • Devices where service access must be unlocked to perform software repairs or to create a heads map
    • Western Digital SpyGlass
    • Western Digital Charger
    • Western Digital Palmer
    • Western Digital Rembrndt
    • Seagate Rosewood
    • Seagate M11
  • Hard drives larger than 2TB
    Price for each additional Terabyte of capacity
    + 19 € / TB
    • If the hard drive is larger than 2TB we need to add an additional amount to recovery procedure
    • This amount is intended to cover the costs required to visualize and analyze such large drives
    • This price is added equally to each option of the service related to data loss from hard drives
  • Memory cards and pendrives
    Data recovery amounts depend on the capacity of device
    do 16GB + 0
    • 32GB + 19
    • 64GB + 39
    • 128GB + 59
    • 256GB + 99
    • This price is added equally to each service variant related to data loss from flash memory requiring reading directly from the memory chip (Chip Off / Monolity)
  • Normal service
    To 7 working days
    + 0
    • The order is queued according to the date of receipt of the device
    • Analysis in the normal mode is free of charge in the case of ordering the HEX company to recover data or the lack of the possibility of their recovery
    • In special cases, the analysis may be extended, for example due to previous interference in device or due to the degree of complication of the case
    • The cost of the analysis in the event of cancellation of the order after receiving a positive diagnosis result and the files list is 49
  • Express service
    24/7
    + 139
    • Work begins immediately after receiving the device out of queue
    • Work on data restoration continues without interruption until the procedure is completed
    • This amount is fixed and added on an equal level to all orders
    • This amount is fixed and added regardless of the results of the analysis
  • HDD devices
    After interference by persons or third companies
    + 89
    • Hard drives that open outside of the clean room
    • Hard drives that show traces of fingerprints or other dirt inside the hermoblock
    • This fee is charged in advance before analyzing the device
  • Additional services
    Development of service communication (pinut) of monolithic flash devices
    129
    • The service is aimed at data recovery laboratories that do not deal with memory signal analysis
    • In order to develop a pinout it is necessary to deliver a damaged or functional device
    • This amount is constant regardless of the number of memory crystals and layers